1. Biryani & Culinary Heritage
Questions regarding our recipes, dum cooking process, and ingredients.
Our Biryani is prepared following centuries-old royal court recipes. We slow-cook (Dum) aged extra-long Basmati rice and marinated meat inside sealed copper pots (Handis) using natural wood-fire coals, allowing deep infusion of ground spices and pure Kashmiri saffron without burning.
Yes, we exclusively use 100% pure cow Desi Ghee in all our signature biryani handis. We strictly avoid artificial flavor enhancers, synthetic fats, or low-grade cooking oils to preserve authentic royal taste and aroma.
We use double-aged extra-long grain Super Kernel Basmati rice. Each batch is aged for over 2 years to ensure the rice grains stay separate, fluffy, non-sticky, and absorb maximum marinade moisture.
Our standard recipe offers a balanced medium-spicy flavor profile rich in aroma rather than harsh chili heat. However, for special party handi orders, custom spice levels (Mild, Medium, Royal Spicy) can be requested during pre-order.
The slow Dum-Pukht process takes approximately 45 to 60 minutes over low coal embers after sealing the handi rim with fresh dough, ensuring meat tenderness and rice steam saturation.
2. Online Ordering & Delivery
Information about ordering online, delivery times, and thermal packaging.
You can easily order online by visiting our Menu page, choosing your favorite items, specifying portion size or Handi quantity, and proceeding through our seamless online checkout system.
All orders are dispatched in custom food-grade thermal insulated packaging or sealed clay handis that lock in steam and temperature for up to 90 minutes.
Our average delivery time ranges between 35 to 50 minutes depending on your distance from our nearest kitchen branch and traffic conditions.
No, we do not require a strict minimum order amount; however, nominal delivery fees apply based on distance for orders below specified thresholds.
Yes, once your order is confirmed and dispatched from our kitchen, you will receive an SMS and WhatsApp tracking link to follow your order in real-time.
3. Royal Catering & Event Booking
Details about catering for weddings, corporate events, and live handi setups.
Yes, we specialize in authentic live copper handi dum cooking stations for wedding receptions, corporate dinners, and VIP gatherings, giving guests a memorable royal feast experience.
For major wedding events or gatherings above 100 guests, we recommend booking at least 5 to 7 days in advance to reserve equipment, master chefs, and fresh sourcing.
We cater to intimate private gatherings of 20 people up to large grand events of 2,000+ guests with complete food service management and royal crockery arrangements.
Absolutely. You can tailor your custom menu to include a selection of Biryani, Starters (Kebab, Tikka), Gravies, Naan, Desserts (Kheer, Shahi Tukda), and drinks.
Yes, full-service catering packages include uniformed professional service staff, brass/copper serving chafing dishes, and traditional royal tableware.
4. Hygiene, Quality & Halal Standards
Our commitments to safety, fresh meat sourcing, and kitchen hygiene.
Yes, 100% of our chicken, mutton, and beef cuts are sourced daily from certified Halal suppliers with strict traceability and quality controls.
Our staff undergo mandatory daily temperature checks, hairnet and glove wearing protocols, and hourly sanitization of food contact surfaces.
We never use frozen stored meat. Fresh livestock meat is delivered directly to our kitchens early every morning and cooked within hours.
No. We achieve natural vibrant coloring through pure Kashmiri Saffron, natural yogurt marinades, and fried golden onions (Birista)—completely free from harmful additives.
Every earthen clay pot undergoes high-temperature steam sterilization and drying prior to filling and sealing with dough to maintain absolute hygiene.
5. Dietary, Allergens & Special Diets
Information regarding vegetarian options, nut allergens, and gluten-free choices.
Yes! We prepare authentic Veg Dum Biryani (Subz Biryani) made with fresh farm vegetables and cottage cheese (Paneer) cooked in separate dedicated cookware.
Some royal Mughlai gravies and desserts contain ground almond/cashew paste. Allergy alerts are clearly stated on menu descriptions or can be customized upon request.
Our core rice and meat biryani ingredients are naturally gluten-free. However, the dough seal on clay handis contains wheat flour, which can be removed before serving.
Yes, for special pre-ordered whole handis, our chefs can adjust ghee, oil, and salt levels according to your specific dietary instructions.
Yes, traditional meat tenderization marinades use natural yogurt (Dahi), Desi Ghee, and milk steeped in Kashmiri saffron.
6. Payments, Refunds & Cancellations
Details on accepted payment methods, order cancellation policy, and refunds.
We accept Cash on Delivery (COD), Credit/Debit Cards (Visa, Mastercard), Mobile Wallets (EasyPaisa, JazzCash), and direct online bank transfers.
Regular home orders can be canceled free of charge within 10 minutes of placement. Event catering cancellations require at least 48 hours notice for partial deposit refund.
In the rare case of receiving damaged packaging or incorrect items, notify our support immediately. Verified issues receive a full replacement or instant refund within 24 hours.
Yes, a 50% advance deposit is required to confirm event catering bookings, with the remaining balance due on or before the event day.
Yes, itemized PDF tax invoices are automatically emailed upon order completion or sent physically along with event catering deliveries.